Privacy Policy for MNB LIVIN

Last Updated: July 19, 2025

At MNB LIVIN, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mnb-livin.com, use our services, or interact with us.

We adhere to the principles of data protection as outlined in Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) in the UAE, alongside other applicable laws and regulations.

1. Information We Collect

We may collect various types of information from and about you, including:

1.1 Personal Data

This includes information that can be used to identify you directly or indirectly, such as:

  • Contact Information: Name, email address, phone number, mailing address.
  • Identification Details: Passport details, Emirates ID, visa information (for legal compliance).
  • Payment Information: Credit/debit card details (processed securely by third-party payment gateways, we do not store full card numbers).
  • Booking Details: Arrival/departure dates, number of guests, special requests, preferences.
  • Communication Data: Records of your correspondence with us (emails, chat logs, call recordings).

1.2 Usage Data

This includes information about how you access and use our Services:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Log Data: Pages visited, time spent on pages, access times, and other statistics.
  • Location Data: General geographical location derived from your IP address.

2. How We Collect Information

We collect information through various methods:

  • Directly from You: When you make a booking, fill out forms, subscribe to newsletters, contact us via email or phone, or interact with our staff.
  • Automatically: Through cookies, web beacons, and other tracking technologies when you browse our website.
  • From Third Parties: Such as online travel agencies (OTAs) through which you might make a booking, or publicly available sources.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Manage Services: To process your bookings, manage your stay, provide requested services, and fulfill our contractual obligations.
  • To Communicate with You: To send booking confirmations, updates, service announcements, and respond to your inquiries.
  • For Marketing and Promotions: To send you information about our offers, promotions, and new services that may be of interest to you (you can opt-out at any time).
  • To Improve Our Services: To analyze usage patterns, understand guest preferences, and enhance our website and offerings.
  • For Security and Fraud Prevention: To protect our properties, guests, and staff, and to prevent fraudulent activities.
  • For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and government requests in Dubai and the UAE (e.g., tourism authority requirements, police requests).

4. Disclosure of Your Information

We may share your information with the following categories of recipients:

  • Internal Staff: Relevant MNB LIVIN employees who need access to your information to provide services or manage operations.
  • Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, IT support, marketing, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
  • Legal and Regulatory Authorities: When required by law, court order, or government regulation (e.g., Dubai Tourism, Police, Immigration).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
  • With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest where appropriate.
  • Access controls and authentication procedures.
  • Regular security assessments and audits.
  • Employee training on data protection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

7. Your Data Protection Rights

In accordance with UAE data protection laws, you have certain rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: Request restriction of processing your data under certain conditions.
  • Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your personal data under certain circumstances (e.g., for direct marketing).

To exercise any of these rights, please contact us using the details provided in Section 9. We may require you to verify your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are small files stored on your device. We use cookies to:

  • Improve website functionality and user experience.
  • Analyze website traffic and usage patterns.
  • Personalize content and advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: info@mnblivin.com
  • Phone: +971 4 123 4567
  • Address: Level 25, Marina Plaza Tower, Dubai Marina, Dubai, UAE