Help Center – We're Here to Support You
Welcome to the MNB LIVIN Help Center, your one-stop destination for all queries, concerns, and assistance related to our services. We believe in delivering not just luxury stays, but a seamless and stress-free experience for every guest.
Whether you’re booking for business, a family vacation, or a romantic getaway, our support team is available to guide you through every step of your journey.
What Can We Help You With?
Booking & Reservations
Help with availability, pricing, group bookings, or special requests.
Payment & Invoicing
Issues with payment methods, receipts, or invoices.
Check-in & Check-out Process
Instructions, timings, and flexibility requests.
Housekeeping Requests
Scheduling cleaning services or additional amenities.
Wi-Fi & Utilities
Troubleshooting internet or appliance issues.
Early Arrivals or Late Departures
Customized check-in/out based on availability.
Local Recommendations
Guidance on restaurants, attractions, and experiences in Dubai.
How to Reach Us?
Live Chat
Available on our website for real-time support.
Email Us
Drop us a message at support@mnblivin.com
Call Us
Reach out directly at +971 4 123 4567
We're here 7 days a week to ensure you get timely support with professionalism and care.
Emergency Support – 24/7 Assistance When You Need It Most
At MNB LIVIN, your safety and peace of mind are our top priorities. We have a dedicated Emergency Response Team to handle urgent matters round the clock.
In Case of Emergency, Immediately Contact:
Emergency Hotline (24/7): +971 50 987 6543
WhatsApp Support: Fast messaging support also available
Email (Monitored 24/7): support@mnblivin.com
Situations We Treat as Emergencies:
Health-related emergencies (We’ll help connect you to nearby hospitals or clinics)
Locked out of apartment or room
Power outages or utility failure
Water leakage or urgent maintenance
Unauthorized access or security concern
Natural calamities or fire alarm triggers
Every MNB LIVIN property has basic emergency tools, including:
- Fire extinguisher
- Smoke detectors
- First-aid kit
- Emergency contact list (placed inside your unit)
Stay calm, stay safe — we are just a call away.
Cancellation Options – Flexibility That Works for You
We understand that plans can change, and at MNB LIVIN, we strive to provide flexible and transparent cancellation policies to meet our guests’ needs.
Standard Booking Cancellation Policy:
Free Cancellation:
Within 48 hours of initial booking.
Partial Refund:
Cancellations up to 7 days before the check-in date receive a 50% refund.
Non-Refundable:
Cancellations within 48 hours of check-in are non-refundable.
Refunds:
- Processed within 7 business days to the original payment method.
- Bank charges, if applicable, are borne by the guest.
Corporate & Long-Term Bookings:
We offer custom cancellation terms for extended stays and business clients. Contact info@mnblivin.com to discuss your options.
How to Cancel:
Online Portal:
- Log in to your booking dashboard.
- Navigate to "My Bookings" and select the reservation.
- Click “Cancel” and confirm your reason.
Email Request:
Alternatively, email your request to support@mnblivin.com with your booking reference.
Need to reschedule instead? We’re happy to accommodate changes based on availability.
Safety Information – Your Wellbeing Is Our Priority
Your safety is not just a requirement — it’s our promise. At MNB LIVIN, we follow strict safety protocols to ensure you and your loved ones enjoy a secure and comfortable stay.
Property & Guest Safety:
24/7 Surveillance:
Select properties are equipped with monitored security cameras in public areas.
Verified Entry:
All staff members are background checked and wear ID badges.
Smart Locks:
Our accommodations use digital locks for added security.
In-Room Safety:
Fire extinguisher, first-aid kits, and smoke detectors in all properties.
Hygiene & Sanitation:
Daily Cleaning:
Rooms are sanitized before every check-in.
Disinfection of Touchpoints:
High-contact surfaces (door handles, remotes, switches) are thoroughly disinfected.
Bedding & Linens:
Washed at high temperatures and sealed for hygiene.
COVID-19 Measures:
Staff members wear masks and maintain social distancing during interactions.
Hand sanitizer is provided in each unit.
Properties are cleaned per Dubai Health Authority guidelines.
Your trust means everything. We’re committed to your safety, comfort, and peace of mind.
Contact Us – Get In Touch with MNB LIVIN
We’d love to hear from you! Whether it’s a query, feedback, or a business inquiry — our doors are always open.
Discover how MNB LIVIN can transform your Dubai experience with our premium hospitality services.
Visit Us
Level 25, Marina Plaza Tower
Dubai Marina, Dubai, UAE
Email Us
Call Us
Office Line: +971 4 123 4567
Guest Services/WhatsApp: +971 50 987 6543
