Help Center – We’re Here to Support You
What Can We Help You With?
- Booking & Reservations: Help with availability, pricing, group bookings, or special requests.
- Payment & Invoicing: Issues with payment methods, receipts, or invoices.
- Check-in & Check-out Process: Instructions, timings, and flexibility requests.
- Housekeeping Requests: Scheduling cleaning services or additional amenities.
- Wi-Fi & Utilities: Troubleshooting internet or appliance issues.
Emergency Support – 24/7 Assistance
At MNB LIVIN, your safety and peace of mind are our top priorities. We have a dedicated Emergency Response Team to handle urgent matters round the clock.
In Case of Emergency, Immediately Contact:
- Emergency Hotline (24/7): +971 50 987 6543
- WhatsApp Support: Fast messaging support also available
- Email (Monitored 24/7): support@mnblivin.com
Situations We Treat as Emergencies:
- Health-related emergencies
- Locked out of apartment or room
- Power outages or utility failure
- Water leakage or urgent maintenance
Stay calm, stay safe — we are just a call away.
Cancellation Options – Flexibility
We understand that plans can change. We strive to provide flexible and transparent cancellation policies.
Standard Booking Cancellation Policy:
- ✓ Free Cancellation: Within 48 hours of initial booking.
- ! Partial Refund: Cancellations up to 7 days before the check-in date receive a 50% refund.
- × Non-Refundable: Cancellations within 48 hours of check-in are non-refundable.
How to Cancel:
Online Portal
Log in to “My Bookings” and select “Cancel”.
Email Request
Email support@mnblivin.com with your booking reference.
Safety Information – Your Wellbeing
Your safety is our promise. We follow strict safety protocols to ensure you enjoy a secure and comfortable stay.
Property & Guest Safety:
- 24/7 Surveillance in public areas
- Verified Entry for all staff
- Smart Locks for added security
- In-Room Safety: Fire extinguisher, first-aid kits, etc.
Hygiene & Sanitation:
- Rooms sanitized before every check-in
- Disinfection of high-contact surfaces
- Bedding washed at high temperatures
Contact Us – Get In Touch
We’d love to hear from you! Whether it’s a query, feedback, or a business inquiry — our doors are always open.
Visit Us:
Level 25, Marina Plaza Tower
Dubai Marina, Dubai, UAE
Email Us:
Call Us:
- Office: +971 4 123 4567
- Guest Services: +971 50 987 6543